The website (hereinafter referred to as 'the Website') is the property of Fedustria vzw (hereinafter referred to as 'Fedustria')

Contact details

Name: Fedustria vzw – Address: Allée Hof-ter-Vleest 5, 1070 Bruxelles – Email address: – Company registration number: BE 0886 138 352 – RLE Brussels

1. Why this Privacy Statement?

Every person (hereinafter referred to as the 'User' and 'you') who uses the Website provides certain personal data. This personal data is information that allows Fedustria to identify the User as a natural person, irrespective of whether we actually do so. The User is identifiable as soon as it is possible to establish a direct or indirect connection between one or more pieces of data and the User as a natural person.

We only process your personal data in accordance with the Data Protection Act and other relevant legal provisions. Any reference to the Data Protection Act in this Privacy Statement shall be construed as a reference to the Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data. Any reference to the Regulation shall be construed as a reference to the Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

By using our Website, the User implicitly gives consent for possible processing of personal data as described in this document. Fedustria reserve the right to amend this Privacy Statement at any time. The User shall be clearly notified of any substantial change. We recommend consulting this document regularly.

2. Who processes the personal data?

2.1 Data controller

Fedustria is the data controller and shall decide, alone or in collaboration with others, what personal data will be collected, the purpose and the means of processing of this personal data.

2.2 Data processor(s)

Fedustria shall be free to use data processors for the following purposes: hosting, direct marketing. A data processor is a natural or legal person who processes personal data at the request or on behalf of the data controller. Data processors are under the obligation to guarantee the safety and confidentiality of the data. A data processor always acts according to the instructions of the data controller.

3. On what legal basis is my data processed?

In accordance with the Regulation and the Data Protection Act, we process personal data on the following legal bases:

  • On the basis of the performance of the agreement as agreed with you, or the pre-contractual steps taken at your request; or
  • On the basis of compliance with legal or regulatory obligations in relation to the management of the contractual relationship;
  • On the basis of your consent to send you promotional offers (direct marketing).

4. What personal data is processed?

Fedustria undertakes to only collect and process data that is useful and necessary for the purposes for which it is processed. A non-exhaustive list of personal data that may be processed can be found here:

  • IP address
  • First name and/or surname
  • Address information
  • Email address
  • Gender
  • Location data
  • Occupation

5. For what purposes is my personal data used?

Fedustria collects personal data in order to offer every User of our Website a safe, optimal and personal user experience. The collection of personal data is extended further as the User makes a more intensive use of the platform and our online services.

Data processing is essential for the operation of the platform and the related services. Processing only takes place for the following specific purposes:

  • To grant Users access to their user profiles;
  • To manage the contractual relationship to which the User is a party;
  • To offer and improve general and personalised service provision; this includes invoicing purposes, information provision, newsletters and offers that are useful and/or necessary for the User, obtaining and processing user reviews, and the provision of support;
  • To offer and improve the products and services delivered; personalised and specific products and services based on the information and data provided;
  • To detect and protect against fraud, errors and/or criminal behaviour.
  • Marketing purposes
  • Your personal data is no longer necessary for the intended purpose;
  • You revoke your consent to the processing of your data and there is no other legal basis for the processing of your data;
  • You have exercised your legal right of opposition;
  • Your data has been processed in an unlawful manner;
  • Your data has to be deleted due to a legal obligation.

During a visit to the Website of Fedustria some data is collected for statistical purposes. This data is necessary to optimise the use of our website. This data is the following: IP address, presumed place of consultation, hour and day of consultation, which pages were visited. When you visit the Website of Fedustria, you state that you agree to this data collection for statistical purposes as described above.

Users always provide the personal data to Fedustria themselves and, in this way, have some control over this process. If certain data is incomplete or apparently incorrect, Fedustria reserves the right to refrain from carrying out certain expected actions, either temporarily or permanently.

The personal data are only processed for internal use within Fedustria. You can therefore rest assured that personal data will not be sold, passed on or disclosed to third parties. Fedustria has taken all possible legal and technical precautions to prevent unauthorised access and use.

6. Who receives your personal data?

Your personal data is exclusively processed for internal use within Fedustria. Your personal data will not be sold, passed on or disclosed to third parties, unless you have given us your express consent.

Fedustria has taken all legal and technical precautions to prevent unauthorised access and use.

7. How long do we keep your data?

Your data will be kept as long as necessary to pursue the intended purposes. It will be removed from the database when it is no longer necessary to pursue these purposes or when you have lawfully exercised your right to erasure of the data.

8. What are my rights?

8.1 Guarantee of lawful and safe processing of the personal data

Your personal data will always be processed for legitimate purposes, as explained in point 5. It will be collected and processed in an appropriate, relevant and proportional manner, and will not be kept any longer than necessary to achieve the intended purposes.

8.2 Right of access

If you can prove your identity, you are entitled to receive information about the processing of your data. Thus, you are entitled to view the purposes of the processing, the data categories, the categories of recipients to whom the data is sent, the criteria that determine the period during which the data will be kept, and the rights you can exercise with respect to your data.

8.3 Right of rectification of personal data

Inaccurate or incomplete information may be rectified. First and foremost, it is the Users' responsibility to make the necessary corrections in their 'User profile'. Users can also contact us to request a correction.

8.4 Right to erasure of your personal data

Furthermore, you have the right to have your personal data erased in the following cases:

Data erasure primarily relates to visibility; the data erased may continue to be stored for some time.

8.5 Right to restriction of processing of your personal data

In some cases, you are entitled to request a restriction of processing of your personal data. This applies especially in case of a dispute relating to the accuracy of data, when the data is necessary in the context of a legal procedure, or during the time needed by Fedustria to determine that you may lawfully exercise your right to erasure.

8.6 Objection against the processing of your personal data

You have the right to object at any time to the processing of your personal data for 'direct marketing' purposes. Fedustria will stop processing your personal data, unless it is able to demonstrate that there are compelling legal reasons for the processing that take precedence over your right to object.

8.7 Right to data portability

You have the right to receive the personal data provided to Fedustria in a structured, commonly used and machine-readable format. You also have the right to transmit this personal data to another controller, unless this is technically impossible.

8.8 Right to withdraw consent

You have the right to withdraw your consent at any time, for example for direct marketing purposes.

9. How can I exercise my rights?

If you wish to exercise your rights, you must send a written request and proof of your identity by registered letter to Fedustria vzw, Allée Hof ter Vleest 5/1, B-1070 Brussels, or via email to We will answer you as soon as possible, no later than (1) month after receiving your request.

10. Possibility to lodge a complaint

If you are not happy with the processing of your personal data by Fedustria, you have the right to lodge a complaint with the competent data protection authority (